Terms & Conditions

HomeReady™ SaaS Platform

Last Updated: July 28, 2026

These Terms and Conditions (“Agreement”) govern your access to and use of the HomeReady™ SaaS Platform (“Platform”), owned and operated by Intelligent Management Systems, LLC d/b/a HomeReady (“HomeReady,” “we,” “us,” or “our”). By creating an account, accessing, or using the Platform, you agree to be bound by this Agreement. If you use the Platform on behalf of an organization, you represent and warrant that you have authority to bind that organization to this Agreement.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Platform. The Platform is not directed to children under 13 years old.

1. Modifications to this Agreement

HomeReady may update or modify this Agreement from time to time. Changes become effective upon posting within the Platform or at https://app.homereadyapp.com/terms. For material changes that materially reduce customer rights or materially increase customer obligations, HomeReady will provide reasonable advance notice when practicable. If a material change is materially detrimental to your continued use of the Platform, your sole remedy is to stop using the Platform before the change becomes effective.

Except where prohibited by applicable law, changes to any arbitration or dispute-resolution terms will not apply to claims already asserted by either party before the effective date of the change.

HomeReady may modify Platform features, integrations, APIs, and workflows as part of ordinary product development. When practicable, HomeReady will provide reasonable notice before materially deprecating a core feature or integration used by active customers, but HomeReady does not guarantee backward compatibility for third-party services, APIs, or integrations outside its control.

2. Definitions

For purposes of these Terms of Service, the following terms have the meanings below:

  • “FCRA” means the Fair Credit Reporting Act.
  • “FCRA Obligations Page” means the separate FCRA obligations page available at https://app.homereadyapp.com/fcra, as it may be updated from time to time.
  • “HomeReady” means Intelligent Management Systems, LLC d/b/a HomeReady.
  • “IMS” means Intelligent Management Systems, LLC.
  • “Platform” means the HomeReady™ SaaS Platform.
  • “Privacy Policy” means the separate HomeReady™ Privacy Policy available at https://app.homereadyapp.com/privacy, as it may be updated from time to time.
  • “Terms of Service” means these HomeReady™ Terms of Service available at https://app.homereadyapp.com/terms, as they may be updated from time to time.
  • “Users” means all users of the Platform, including organizational customers, property managers, associations, applicants, owners, residents, tenants, vendors, and other individuals whose information may be submitted through the Platform.

3. Accuracy of Submitted Information and Compliance with Law

You represent and warrant that all information you provide to HomeReady about yourself, your organization, your users, applicants, owners, tenants, residents, associations, or any other person is accurate, current, complete, and authorized. You further represent and warrant that your access to and use of the Platform will comply with all applicable federal, state, and local laws, rules, ordinances, and regulations.

4. Description of the Platform

The HomeReady™ SaaS Platform is a cloud-based application intake, validation, screening-support, and workflow management system designed for community association management firms and related stakeholders. The Platform may include:

  • Document intake and processing tools
  • Automated validation workflows
  • Communication and notification features
  • Administrative dashboards
  • Integrations with third-party systems
  • Identity-verification workflows
  • Audit trails and activity logs

HomeReady may enhance, modify, suspend, or discontinue Platform features at its discretion and without liability.

The Platform supports workflow management but does not provide legal advice and does not guarantee compliance with Florida Statutes Chapters 718, 719, or 720, the Fair Credit Reporting Act (“FCRA”), housing laws, employment laws, community-association laws, record-retention rules, any user-specific legal requirement, or other law.

5. License and Permitted Use

Subject to compliance with this Agreement, HomeReady grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business operations, including use by your authorized employees, administrators, affiliates, and third-party contractors acting on your behalf and under your control.

You may not:

  • Copy, modify, or create derivative works of the Platform
  • Reverse engineer, decompile, or attempt to extract source code
  • Interfere with Platform functionality or security
  • Use automated tools to scrape, harvest, or extract data
  • Use the Platform for unlawful, harmful, or fraudulent purposes
  • Misrepresent your identity or affiliation
  • Use the Platform to build, train, market, or commercialize a competing product or service, except for ordinary internal evaluation, migration planning, or legally protected activity
  • Attempt to bypass usage limits, rate limits, or access controls
  • Conduct benchmarking, performance testing, penetration testing, or vulnerability scanning except with prior written approval or as expressly permitted by HomeReady’s published security procedures

All rights not expressly granted are reserved.

Violation of the license or use restrictions may result in immediate suspension or termination of access, in addition to any other remedies available to HomeReady.

6. User Accounts

To access the Platform, you must create an account. You agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login credentials
  • Accept responsibility for all activity under your account
  • Ensure that all authorized users, affiliates, and contractors comply with this Agreement

HomeReady may suspend or terminate accounts that violate this Agreement or pose security or operational risks.

7. Fees and Payment

If your subscription includes paid features, you agree to pay all applicable fees. Fees are non-refundable except where required by law. HomeReady may adjust pricing with advance notice. Failure to pay fees may result in suspension or termination of access.

Requests concerning billing, cancellations, refunds, or reassignment of paid fees must be submitted through HomeReady’s designated support or billing channels. HomeReady may refuse refunds for completed services, consumed usage, third-party charges, pass-through costs, or other amounts already incurred, except where required by law.

Unless an order form or invoice states otherwise, fees are invoiced monthly or annually in U.S. dollars and are due within thirty (30) days after invoice date. You are responsible for applicable taxes, excluding taxes based on HomeReady’s net income. Undisputed overdue amounts may accrue interest at 1.5% per month or the maximum lawful rate, whichever is lower. You must notify HomeReady in writing of any good-faith billing dispute before the invoice due date and pay all undisputed amounts when due.

Usage-based, pass-through, third-party, screening, payment-processing, or overage charges may be billed based on actual usage, orders, transactions, submissions, or vendor charges. Unless expressly stated in an order form, downgrades, cancellations, or terminations do not entitle you to refunds or credits for fees already paid, except where required by law or expressly agreed in writing.

8. Data and Content

8.1 User Content

You may upload documents, data, and other materials (“User Content”). You retain ownership of your User Content.

You grant HomeReady a limited, worldwide, royalty-free license to store, process, display, transmit, and otherwise use User Content as necessary to operate, maintain, secure, support, and provide the Platform. HomeReady will not use identifiable User Content to train general-purpose artificial-intelligence models or for unrelated product development without your consent. HomeReady may use aggregated or de-identified information as described below.

You represent and warrant that your User Content:

  • Is lawful and authorized
  • Does not infringe intellectual property, privacy, or contractual rights
  • Does not contain harmful, malicious, or prohibited material

You agree not to upload sensitive personal information (including Social Security numbers, financial account numbers, or government-issued IDs) except through designated secure fields intended for such data.

You acknowledge that HomeReady does not verify the accuracy, completeness, legality, or sufficiency of User Content.

8.2 Platform Data

HomeReady may generate aggregated or de-identified data for analytics, research, service improvement, benchmarking, business planning, or similar purposes where the information does not reasonably identify an individual or organization. HomeReady will not knowingly attempt to re-identify de-identified information except as necessary to test or validate de-identification controls.

9. Customer Responsibilities for Legal Compliance and Screening Activities

You are solely responsible for:

  • Ensuring compliance with federal, state, and local laws applicable to your use of the Platform
  • Ensuring compliance with Florida Statutes Chapters 718, 719, and 720 and other applicable community-association laws
  • Ensuring uploaded documents are accurate, complete, authorized, and legally sufficient for your intended use
  • Ensuring proper retention of association records and other records required by law
  • Determining and documenting any permissible purpose required for consumer reports, investigative consumer reports, tenant screening, employment screening, or similar regulated screening activities
  • Providing all required disclosures, authorizations, certifications, adverse-action notices, consumer rights notices, and other notices or forms required by the FCRA and applicable state or local screening, housing, employment, and community-association laws

The FCRA Obligations Page, user certifications, disclosures, authorizations, adverse-action notices, consumer rights notices, and related forms are incorporated or referenced where applicable but remain separate from these Terms of Service. These Terms of Service do not replace or summarize those separate materials.

HomeReady may audit, review, or request documentation reasonably necessary to verify compliance with this Agreement, applicable security requirements, or lawful use of the Platform. Any such review does not relieve you of responsibility for your own compliance obligations and does not constitute approval of your practices.

10. Feedback

If you provide comments, suggestions, ideas, questions, or other feedback regarding the Platform, you represent that you have the right to provide it and grant HomeReady a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, modify, develop, commercialize, and otherwise exploit such feedback without restriction or compensation to you.

11. Data Retention and Deletion

Upon termination or account closure:

  • Users may request export of their User Content prior to termination.
  • HomeReady may retain certain data as required for legal, operational, security, contractual, backup, dispute-resolution, or audit purposes.
  • User Content may be deleted or anonymized after a reasonable retention period.

HomeReady is not responsible for retaining data after termination unless required by law or expressly agreed in writing.

HomeReady does not guarantee restoration of deleted data.

Upon written request made before termination or within thirty (30) days after termination, HomeReady will make commercially reasonable efforts to provide an export of available User Content in a commonly used electronic format, subject to legal restrictions, system limitations, third-party restrictions, unpaid fees, and reasonable assistance charges.

HomeReady may delete or anonymize User Content after that export period, except for information retained as permitted by this Agreement or required by law.

HomeReady maintains commercially reasonable backup and disaster-recovery procedures appropriate to the Platform. Unless a separate service-level agreement states otherwise, HomeReady does not commit to any specific recovery time objective, recovery point objective, backup frequency, restoration time, or business-continuity metric.

12. Privacy

Use of the Platform is subject to the Privacy Policy, which describes how HomeReady and its affiliates, agents, contractors, service providers, and representatives collect, use, share, store, and protect personal information. The Privacy Policy is separate from these Terms of Service and is incorporated or referenced where applicable.

Each party may receive nonpublic business, technical, financial, operational, security, or customer information from the other party. Each party will use the other party’s confidential information only to perform under this Agreement, protect it using reasonable care, and disclose it only to personnel, affiliates, contractors, service providers, professional advisors, or representatives who need to know it and are bound by confidentiality obligations. These obligations do not apply to information that is publicly available, independently developed, rightfully received from a third party, or required to be disclosed by law, provided that legally permissible notice is given before compelled disclosure.

Confidentiality obligations survive termination for so long as the information remains confidential and, for trade secrets, for so long as the information remains protected as a trade secret under applicable law.

13. Third-Party Integrations and Links

The Platform may integrate with third-party services. HomeReady is not responsible for:

  • Third-party content or data handling practices
  • Service availability, performance, or accuracy
  • Changes, outages, or discontinuation of third-party APIs

Your use of third-party services is governed solely by their terms. You are responsible for maintaining any required third-party accounts.

The Platform may also contain links to third-party websites or resources that are not owned or controlled by HomeReady. Such links do not imply endorsement, and you access third-party websites or resources at your own risk. HomeReady is not responsible for the availability, accuracy, privacy practices, terms, content, products, or services of third parties.

HomeReady may use affiliates, contractors, hosting providers, payment processors, screening vendors, communications providers, analytics providers, support providers, and other service providers to operate and support the Platform. HomeReady remains responsible for its service providers’ performance of obligations under this Agreement to the extent those service providers act on HomeReady’s behalf. HomeReady will require service providers that process personal information on its behalf to protect that information using commercially reasonable confidentiality, privacy, and security obligations.

14. Availability and Support

HomeReady strives to maintain reliable access but does not guarantee uninterrupted availability. Maintenance windows, updates, outages, third-party service failures, or security events may occur.

Support services may be provided through designated channels and may vary by subscription tier. No specific response times or service levels are guaranteed.

If a separate order form or service-level agreement specifies uptime, support response targets, service credits, or chronic-failure remedies, those terms apply only to the covered subscription or service. Service credits, if any, are the exclusive monetary remedy for the applicable availability failure.

15. Security

HomeReady implements commercially reasonable administrative, technical, and physical safeguards designed to protect the Platform and personal information, including hosting on Akamai Cloud Infrastructure, encryption in transit, encryption at rest where supported by the applicable infrastructure, access controls, monitoring, logging, least-privilege administrative access, vulnerability management, backup practices, and security practices appropriate to the Platform. No security measure is perfect or impenetrable, and HomeReady cannot guarantee that unauthorized access, use, disclosure, alteration, or destruction will never occur.

You are responsible for:

  • Protecting your credentials
  • Ensuring secure access within your organization
  • Complying with applicable data protection laws

HomeReady is not liable for unauthorized access resulting from your failure to secure your systems, accounts, users, devices, or credentials.

If HomeReady confirms a security incident involving unauthorized access to personal information in HomeReady’s custody or control, HomeReady will provide notice without unreasonable delay after confirmation and will reasonably cooperate in investigation, mitigation, remediation, and legally required notices. Notice may describe, to the extent then known, the nature of the incident, affected information, mitigation steps, and recommended user actions. Nothing in this paragraph requires HomeReady to disclose privileged, confidential, security-sensitive, or law-enforcement-restricted information.

16. Prohibited Conduct

You agree not to:

  • Upload malware, viruses, or harmful code
  • Attempt unauthorized access to systems or data
  • Circumvent security or authentication measures
  • Use the Platform to harass, defraud, or harm others
  • Interfere with the operation of the Platform
  • Attempt to overload or disrupt Platform infrastructure
  • Frame, mirror, archive, scrape, index, mine, harvest, or republish any portion of the Platform without prior written permission
  • Remove, obscure, or alter any proprietary notices, trademarks, copyright notices, or other rights notices

Violations may result in immediate suspension or termination.

17. Intellectual Property

The Platform, including software, source code, object code, documentation, databases, user interfaces, designs, workflows, enhancements, derivative works, domain-related assets, goodwill, branding, and related intellectual property, is owned by IMS or licensed to IMS. No ownership rights are transferred to you.

IMS and its licensors retain all right, title, and interest in and to all intellectual property rights in the Platform, including database rights, patents, copyrights, trademarks, trade secrets, design rights, know-how, software, workflows, interfaces, features, functions, text, graphics, logos, icons, scripts, service marks, and the compilation and organization of the foregoing.

If a third party claims that the Platform, as provided by HomeReady and used in accordance with this Agreement, infringes that third party’s U.S. intellectual-property rights, HomeReady may, at its discretion, modify, replace, or procure continued use of the affected portion of the Platform, or terminate the affected service and provide any required refund or credit under the applicable order form. Except to the extent required by applicable law, HomeReady has no obligation to defend, indemnify, or hold you harmless for infringement or other third-party claims.

18. Warranty Disclaimer

THE PLATFORM, RELATED SERVICES, DATA PROCESSING, PRIVACY CONTROLS, SECURITY MEASURES, REPORTS, WORKFLOWS, NOTICES, FORMS, INTEGRATIONS, SUPPORT, AND RELATED MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IMS D/B/A HOMEREADY AND ITS AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, REPRESENTATIVES, SUCCESSORS, AND ASSIGNS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, PERFORMANCE, AND COMPLIANCE WITH LAW.

HomeReady does not warrant that the Platform or any related materials will be error-free, uninterrupted, complete, current, legally compliant for any particular use, or sufficient to satisfy any user’s legal, regulatory, contractual, community-association, consumer-reporting, housing, employment, privacy, or record-retention obligations.

19. Limitation of Liability

To the maximum extent permitted by law:

  • IMS d/b/a HomeReady and its affiliates, agents, contractors, service providers, representatives, successors, and assigns are not liable for indirect, incidental, punitive, special, reliance, consequential, or similar damages
  • Total liability for any claim is limited to the amount paid by you to HomeReady for the Platform during the preceding 12 months
  • IMS d/b/a HomeReady and its affiliates, agents, contractors, service providers, representatives, successors, and assigns are not liable for loss of data, business interruption, reputational harm, service interruption, access delays, data corruption, data deletion, third-party service failures, or events beyond reasonable control
  • The liability cap does not limit your payment obligations, your indemnification obligations, your breach of confidentiality obligations, your willful misconduct, or liability that cannot lawfully be limited.

Some jurisdictions do not allow certain limitations; in such cases, limitations apply to the fullest extent permitted.

HomeReady will maintain commercially reasonable insurance appropriate to its business and the Platform, which may include commercial general liability, technology errors and omissions, cyber liability, or similar coverage. Upon reasonable written request, HomeReady may provide evidence of applicable coverage subject to confidentiality and insurer restrictions.

20. Indemnification

You agree to indemnify and hold harmless IMS d/b/a HomeReady and its affiliates, agents, contractors, service providers, representatives, successors, and assigns from claims arising out of:

  • Your use of the Platform
  • Your User Content
  • Your violation of this Agreement
  • Your failure to comply with applicable laws
  • Your interactions with third-party services
  • The inaccuracy, incompleteness, or unauthorized nature of information you provide to HomeReady
  • Your willful, reckless, fraudulent, or malicious conduct
  • Claims arising from your authorized users, affiliates, contractors, or service providers to the extent they access or use the Platform under your account or at your direction

Except to the extent required by applicable law, HomeReady has no obligation to defend, indemnify, or hold you harmless for any third-party claim, including claims arising from the Platform, intellectual property, confidentiality, privacy, data security, integrations, services, or related materials.

HomeReady reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification obligations. You may not settle any such matter without HomeReady’s prior written consent.

21. Termination

Unless an order form states otherwise, subscriptions begin on the start date stated in the applicable order, invoice, or online checkout and continue for the stated subscription term. Subscriptions renew for successive periods unless either party gives non-renewal notice at least thirty (30) days before the renewal date or unless the order form states a different notice period.

HomeReady may suspend or terminate access immediately if you fail to pay required fees, misuse or abuse the Platform, pose a security or operational risk, or otherwise violate this Agreement.

Upon termination or expiration, your access to the Platform and associated data may be limited or removed. Termination does not relieve either party of obligations accrued before termination, including payment obligations. Prepaid fees are non-refundable except as expressly stated in an order form, required by law, or stated in this Agreement.

You may terminate this Agreement by permanently ceasing use of the Platform and paying all outstanding amounts owed. If termination occurs while services, workflows, or orders remain pending, those services may be cancelled or completed according to HomeReady’s then-current procedures.

All provisions that by their nature should survive expiration or termination will survive, including provisions concerning compliance with law, data obligations, privacy, confidentiality, security, intellectual property, feedback, your indemnification obligations, warranty disclaimers, limitations of liability, dispute resolution, governing law, and payment obligations.

22. Governing Law

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles.

23. Dispute Resolution

Most disputes must be resolved through binding individual arbitration. You and HomeReady agree:

  • No class actions
  • No jury trial
  • Arbitration will be conducted by a neutral arbitrator
  • Individual small-claims filings are permitted

You may opt out of arbitration within 30 days of first accepting this Agreement.

Before initiating arbitration, each party agrees to make a good-faith effort to resolve the dispute informally by providing written notice that describes the claim, the relevant facts, and the requested relief. Unless otherwise agreed, arbitration will be conducted under the rules of a neutral arbitration administrator selected by HomeReady or as otherwise required by applicable law.

The arbitrator will have authority to resolve disputes concerning the interpretation, applicability, enforceability, or validity of the arbitration agreement, except that disputes regarding the class-action waiver may be resolved only by a court of competent jurisdiction where required by law. If any portion of the arbitration agreement is found unenforceable, the remainder will remain in effect to the fullest extent permitted by law.

24. Force Majeure

HomeReady is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, labor disputes, telecommunications or internet failures, cloud-provider outages, power failures, cyberattacks, governmental action, war, terrorism, civil unrest, pandemics, third-party service failures, or other events outside reasonable control. The affected party will use commercially reasonable efforts to resume performance when the event ends.

25. General Terms

These Terms of Service, together with any incorporated or referenced Privacy Policy, FCRA Obligations Page, user certifications, disclosures, authorizations, notices, order terms, and other applicable service materials, constitute the entire understanding between you and HomeReady regarding the Platform.

If these Terms of Service conflict with the Privacy Policy, these Terms of Service control to the extent of the conflict, except to the extent the Privacy Policy is required to control by applicable law.

You may not assign this Agreement or any rights or obligations under it without HomeReady’s prior written consent. HomeReady may assign this Agreement in connection with a merger, acquisition, reorganization, sale of assets, affiliate transfer, change in control, or other business transaction. Any attempted assignment in violation of this provision is void.

The parties are independent contractors. Nothing in this Agreement creates any employment, agency, partnership, franchise, joint venture, fiduciary, or other relationship between the parties, and neither party has authority to bind the other.

If any provision of this Agreement is found unenforceable, the provision will be interpreted to best accomplish its intended purpose, and the remaining provisions will remain in full force and effect. Any waiver must be in writing and will apply only to the specific occurrence waived. Failure to enforce any provision does not constitute a waiver.

You consent to receive agreements, notices, disclosures, and other communications electronically, including by email, in-platform notice, or posting within the Platform. Electronic notices satisfy any legal requirement that communications be in writing.

Written notices to HomeReady may be sent to:

Intelligent Management Systems, LLC d/b/a HomeReady
c/o United States Corporation Agents, Inc.
476 Riverside Ave.
Jacksonville, Florida 32202